Hamidreza Nateghian

Master's degree in Technology Management(Innovation) Science and Research Branch, Islamic Azad University, Tehran, Iran GPA: 18.6 on a scale of 20 ● Skilled in monitoring and continuously improving the customer support center's key performance indicators (especially SIM card support centers and mobile network services) ● Familiarity with customers' problems in the field of SIM card usage and mobile phone network services and proficient in formulating resolution procedures in support centers ● Proficient in needs assessment, planning, implementation, and evaluation of the effectiveness of pre-employment and in-service training courses for customer support center employees ● Proficient in preparing business requirements for customer relationship management systems and self-service systems for mobile phone SIM card services ● Proficient in CRM software (especially SIM card and mobile network services) ● Proficient in Windows and office software (Word, Excel, PowerPoint, Outlook, Visio) ● Solid multi-tasking skills with high accuracy and quality output

Living in : Iran

Gender : MaleRace : Another race category

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Educations

Master Of Integrated Innovation For Products And ServicesMaster'sIslamic Azad University Tehran Science & Research Branch2024-01-09 Iran

Work Experiences

Customer Support Manager

at NeginTel™ (MVNO)

I am currently working in this role

English Scores

IELTS01-Jan-0001

6/9Total

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